A-1 Quality Appliance in Nampa, ID Open now

Reviews about A-1 Quality Appliance

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  January 03, 2020, by Norton South
  My scumbag builder hired Quality Appliance to come and scare me out of making them correct their defective installation of the microwave oven in my house (access to the light bulb and charcoal filter was blocked - so neither could be replaced - duh). Dustin came with the builder to look at the installation, and told me and a City Inspector that my new microwave would probably need replacing in five years (five years?), and unless I replaced it with the same exact Bosch model, that other brands with new/different dimensions would likely not fit in the spot if corrections were made to the current (defective) installation. He also told me that owners should not change the light bulbs in the microwave oven because it’s very dangerous (even though the owner’s manual includes instructions on how to change both the bulb and filter). He said he’d been in the business for 14 years and told me how an encounter he had with a microwave oven BLEW THE TIP OFF HIS FINGER!! He told me that the light bulb would probably last the life of the appliance, and if it did go out that I should call an authorized Bosch tech to have them change it. He also said that if owners change their own light bulbs it voids the Bosch warranty. I told him there’s no mention of that in the owner’s manual, and he said “trust me” it’s printed behind the vent grill (where, conveniently, it couldn't be seen because it’s blocked). I stood there in utter disbelief as I listened to a so-called certified Bosch service technician spew out a line of cockamamie scare tactics to advocate for keeping the defective installation the way it was, so his friend the builder wouldn’t have to fix it . . . in exchange for what I wonder? I didn’t believe a single word he said, so I phoned Bosch and spoke with Jonathan Brooks there, who told me that not one thing Dustin told the inspector and me was true. NOT ONE THING. And he wasn’t happy. The scumbag builder wanted Quality Appliance to masquerade as a "Bosch professional” and overstep the boundaries of the independent third-party repair service they provide Bosch, lie about the Bosch warranty, and otherwise try to scare me with tales of exploding fingers in order to talk me out of the fix – and Quality Appliance was more than happy to participate in the DESPICABLE PLOY.